Miami-Dade County today took center stage at eMerge Americas, unveiling transformative technologies that demonstrate how artificial intelligence and innovation are reshaping public service across both its airport and seaport operations.
Miami-Dade County Mayor Daniella Levine Cava kicked off the event by debuting Miami International Airport’s AI-powered hologram chatbots, now available at four key entry points across the airport. The launch makes MIA the first airport in the world to deploy large-scale geo-aware, agentic AI across its digital infrastructure, delivering real-time, location-based assistance through natural conversation and enabling seamless interaction across web, mobile, kiosks, and on-site digital interfaces.
MIA’s hologram chatbots – developed in collaboration with Mappedin, Satisfi Labs, and Hypervsn – enhance the passenger journey by providing intuitive, personalized support from curb to gate, marking a major milestone in Miami-Dade County’s use of artificial intelligence to improve the travel experience.
Complementing these efforts, PortMiami, the Cruise Capital of the World® and the Cargo Gateway of the Americas®, showcased innovative technologies aimed at strengthening operations and efficiency, including WorkWise’s robotic cleaning systems that support maintenance teams and optimize terminal operations, along with GridMatrix’s AI-powered platforms that analyze traffic flow to improve the movement of cargo and passengers.
Together, these innovations reflect Miami-Dade County’s broader vision to be Future-Ready—leveraging artificial intelligence and emerging technologies to deliver real, everyday results for residents and visitors while strengthening the County’s position as a global hub for innovation.